Overview
The smart calling solution for Teams
- Focus on what matters most with AI-generated summaries and insights.
- Promote inclusivity in your calls with accessible features designed to break down barriers.
- Work efficiently as a team with collaborative calling.
- Optimize internal and external customer communications with integrated experiences.
- Make any space a flexible, AI-powered workplace.
- Flexibly shift calls between devices and spaces without interruption.
- Work smarter with calling in the flow of work.
- Enjoy consistent calling experiences across devices to suit varying needs and budgets.
- Benefit from AI-optimized reliability, survivability, and performance to minimize downtime.
- Experience clear calling with automatically adjusted audio and video quality.
- Feel confident that your communications are secure with our comprehensive security features.
- Enhance safety and security with emergency calling and security desk notifications.
- Choose from a range of public switched telephone network (PSTN) connectivity options to fit your needs from Microsoft or third-party providers.
- Simplify management with a single admin console.
- Simplify deployment and management with a single number shared across multiple users or groups.
Features
Enable intelligent and flexible calling
VoIP and PSTN calls
Make and receive calls with other Teams users or people with public switched telephone network (PSTN) numbers.
AI-generated summaries and insights
Get AI-generated notes, real-time summarization, and call insights with intelligent recap and Copilot in Teams Phone.
AI-based speech enhancements
Stay connected from anywhere and be heard clearly with voice isolation to suppress other voices and background noises.
Collaborative calling
Collaboratively manage calls with advanced call handling and transfers, call forwarding, simultaneous ring, and busy-on-busy settings.
Accessible calling features
Review recordings, transcripts, and voicemails at your own pace with playback controls, and see call captions and transcripts in your preferred language.1
Teams-certified devices
Choose from Teams-certified device options and get a familiar calling experience no matter what device you’re using.
Call queues and auto attendants
Automatically direct calls to the appropriate department or person with call queues and auto attendants.
Queues app for Teams
Enhance call queues management, reduce wait times, and optimize customer engagement with the Queues app.
Contact center integration
Extend the value of Teams Phone using advanced capabilities that optimize customer communications with Dynamics 365 Contact Center and third-party, Teams-certified contact center solutions.
Microsoft Teams calling plans
Choose Microsoft as your operator with this all-in-one cloud calling solution.
Operator Connect
Choose a fully managed solution that is fast and easy to deploy, allowing you to connect phone numbers from participating operators.
Teams Phone Mobile
Integrate your users’ mobile identities, assign a single number, and implement a solution that works across networks and devices.
Direct Routing
Connect your session border controllers (SBC) to Teams Phone to use your own operator.