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How to get support

This guide explains how to get support for your Claude or Console account. Different support options are available depending on your plan.

Pro and Max plans, Team and Enterprise plan Owners, and Console Admins

You have full access to:

  • All help documentation

  • Fin, our AI support bot

  • Further assistance from our Product Support team

While we don't offer phone or live chat support, our Product Support team will gladly assist you through our support messenger.

Note for Enterprise admins: Primary Owners and Owners can configure which members of their organization reach human support by designating support contacts. By default, Admins and Owners keep human support access. For configuration details, see Designate support contacts for human support.

Seeking support for Claude

  1. Log in to your Claude account.

  2. Click your initials or name in the lower left corner and select “Get help” from the menu.

  3. In the support messenger:

    • Search help resources

    • Chat with Fin, our AI support bot

  4. Click “Send us a message” to start chatting with Fin.

  5. Click "Accept," then select your issue from the available options.

  6. Depending on the selected issue, provide additional details when prompted.

  7. If your issue requires additional investigation or input from our Product Support team, Fin will pass your inquiry along and someone will respond via email.

Seeking support for the Claude API or Console

  1. Log in to your Console account (platform.claude.com).

  2. Click your initials or name in the lower left corner of the Console and select “Get help” from the menu.

  3. This will open a support messenger in the lower right corner of the Console.