Troubleshoot Colab Enterprise

This page shows you how to resolve issues with Colab Enterprise.

Unable to access Colab Enterprise

The following error occurs when you try to access Colab Enterprise in the Google Cloud console.

Authentication error: 7; Error Details: User not allowed to access service.

The Google Workspace setting Additional services without individual control is turned off.

To resolve this issue, set Additional services without individual control to On.

Unable to connect to a runtime

This issue occurs due to several reasons. See also Unable to connect to a default runtime. The most common causes are:

Browser blocks third party cookies

The browser that you are using is blocking a third party cookie that Colab Enterprise uses to establish an HTTPS connection with the runtime.

To resolve this issue, configure your browser's settings to allow the DATALAB_TUNNEL_TOKEN third party cookie from the domain *.aiplatform-notebook.googleusercontent.com.