Welcome users, create organizational messages, and enable feedback for Microsoft Copilot

  • Applies to: ✅ Microsoft Copilot

Microsoft Copilot is an AI-powered productivity tool that helps users with everyday tasks.

As part of your Microsoft Copilot adoption, send a welcome email to your Microsoft Copilot users on license assignment that announces Microsoft Copilot and its features. You can also enable feedback for Microsoft Copilot users.

Diagram that shows the send welcome email and enable feedback step to adopt and enable Microsoft Copilot.

Additionally, admins can use Organizational Messaging in the Microsoft Admin Center to deliver tailored in-product messages to your users directly through Teams.

This article provides information about how to send users a welcome email, enable feedback, send organizational messages, and review the Microsoft Copilot usage activity report.

This article applies to:

  • Microsoft Copilot

Send welcome email

After you assign a Microsoft Copilot license to a user, the system automatically sends a notification email that can look like the following email.

An image of an email introducing Microsoft Copilot and its capabilities that an admin can provide to users.

The welcome email also includes a link to Microsoft Copilot help and learning.

Send an in-product notification to your users through Organizational Messaging.

Organizational messages

Admins can send a customizable in-product message through Teams with organizational messaging in the Microsoft Admin Center. After you set up Microsoft Copilot and assign licenses to your users, notify them with your message in-product telling them that they can now use Microsoft Copilot.

Admins can configure their message through the Microsoft 365 admin center.

An image of the Set up Microsoft Copilot page in the Microsoft 365 admin center.

  1. In your Microsoft 365 admin center, in the navigation pane, select Setup.
  2. On the Setup page, in the Featured collections section, select Advanced deployment guides & assistance.
  3. Select Set up Microsoft Copilot.
  4. On the Set up Microsoft Copilot page, in the Promote using Microsoft Copilot tile, select Schedule message.
  5. The Organization messages pane displays and shows the default message and how it displays to your users. If you choose to use it, select the recipients, schedule when and how regularly you want the message to be delivered to your users, and then select Schedule message.

An image of the default organization message for Copilot users.

Create a custom message

If you want to create a custom message instead of using the default one, at the bottom of the Organizational messages pane, select More customization. You can then create and deliver messages to targeted groups of users in your organization.

An image of the Organizational messages page in which you can create a custom message.

  1. Select Create a message.
  2. Select an objective, such as Adoption, Onboarding, Sustainability, or Training. Select Next.
  3. Select where you want your message to display, such as the Notifications area, Taskbar, Teaching popover, or Windows spotlight. Select Next.
  4. Choose to create your own message or start with a premade template. Select Next.
  5. Write your message, and then select Next.
  6. Select your target audience, and then select Next.
  7. Schedule how long and how often you want your message to appear to your recipients. Select Next.
  8. Review your selections, and then select Schedule.

Enable feedback

Enable all feedback settings for the Microsoft 365 Apps.

This option allows Microsoft Copilot users to provide details with a thumbs up or thumbs down reaction to a Copilot prompt response.

When all the policies are enabled, users can provide logs, screenshots, and a contact email address for their feedback submission.

Review the Copilot usage activity report

After your users start using Copilot, run and review the Microsoft Copilot usage report. This report summarizes user adoption, retention, and engagement with Microsoft Copilot.

To learn more about the Microsoft Copilot reports, see Microsoft Copilot reporting options for admins.

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